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India deploys personnel at IndiGo headquarters after mass flight cancellations

India's aviation regulator deployed some of its own personnel at IndiGo's corporate HQ to monitor the carrier’s network and recovery. The country is tightening its scrutiny after mass flight cancellations.

IndiGo?did not immediately respond to an inquiry for a?comment.

An order stated that the personnel would monitor IndiGo operations, including crew utilization, unplanned leave, and routes affected due to "crew shortages", and be required to submit a report daily to the Directorate General of Civil Aviation.

IndiGo will have a second set of personnel to oversee its on-time performance. They will also be responsible for flight cancellations, luggage returns, and refunds.

It has been criticized for cancelling 2,000 flights because it underestimated the number of pilots needed to run its winter schedule, due to new rules on duty and rest that took effect November 1. (Reporting and editing by Abhijith Gaapavaram)

(source: Reuters)