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IndiGo, India's largest airline, estimates a payout of over $55 Million to its customers after flight cancellations

IndiGo, India's largest airline, estimated on Friday that it would pay out more than 55.19 million dollars to customers affected by its massive cancellations of flights last week.

After the airline cancelled 4,500 flights due to poor roster planning last week, it left tens and thousands of passengers stranded. The civil aviation regulator then ordered that 10% of their domestic winter schedule be cut.

In a message on X, the budget airline stated that it was identifying 'flights in which customers were severely impacted on December 3, 4, and 5.

IndiGo said it would compensate passengers whose flights "were cancelled within 24 hours before departure time and/or customers who were severely stranded in certain airports."

IndiGo was criticized for not planning for the new rest periods and duty rules. This resulted in planes being grounded and disrupting travel arrangements.

In response to the reduction of its winter schedule, the 'Indian carrier cut its capacity forecast and passenger unit revenue for?the?third quarter on Wednesday.

(source: Reuters)