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Southwest Airlines will expand its India Global Centre to 1,000 employees, says executive

Southwest Airlines will hire 1,000 people at its newly opened global capability center in India over the next several years, as it builds a hub outside headquarters to build tech capabilities.

Southwest Airlines Vice President and Global Director of Innovation (India), Krishna Kallepalli said in an interview that the airline has already hired over a dozen people and plans to increase this number to 200 in the near future.

He said that the new office wasn't intended to function as a "traditional back-office hub".

He said: "We don't just want to do a shift and lift?and create another office." "We're looking at technology-driven business capabilities."

The move comes at a moment when the U.S. Government is trying to encourage hiring domestically, and companies continue to tap India’s engineering talent pools and AI talent.

GCCs are no longer low-cost outsource hubs, but rather local offices that support their parent companies in various functions including finance, daily operations, and research and development.

Kallepalli stated that "we're starting (with hiring) the core engineering side...?platform, cloud, and network engineering," adding that the next area of roles included data science and machine-learning skills.

Southwest has leased 20,000 square foot in?Hyderabad, and can accommodate 200 employees immediately.

He didn't give a specific timeline for the expansion of the company to 1,000 employees but said that the company wanted to expand at the "right pragmatic scale".

The executive also added that AI is currently driving hiring in India's GCC industry rather than replacing existing jobs. Reporting by Rishika Sadam; Writing by Nishit Navin in Bengaluru, Editing by Janane Venkatraman

(source: Reuters)