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Extra Space Storage sued for 'predatory practices' by New York City

New York City has sued Extra Space Storage, one of the biggest owners of self storage space in the U.S., for "predatory practices" and bait-and switch pricing. It also accused it of letting its units suffer from vermin, water damage, and mold.

The Department of Consumer and Worker Protection of the city accused Extra 'Space of violating false advertisement laws on Tuesday by misleading consumers with low prices for storage units, which it falsely claimed were "clean" and pest-free.

According to the lawsuit?Extra Space "dramatically raised" prices shortly after many consumers moved in their belongings, often without prior notice. Some rents doubled in one year.

Salt Lake City based company accused of threatening to auction off belongings and changing locks to "extort", or force, consumers to pay higher prices.

In a recent statement, City Council Speaker Julie Menin stated that "Many New Yorkers depend on self-storage to solve their limited living space and sudden changes in living conditions." It's time that storage companies, like Extra Space, take responsibility for exploiting hardworking New Yorkers.

Extra?Space stated in a press release that it was "actively conducting an extensive internal review in order to accurately assess the claims made in the complaint."

The suit filed in Manhattan, New York State court seeks civil penalties of more than $5,000,000 and full restitution.

Extra Space is responsible for 60 out of more than 300 self storage facilities in New York City. The city also said that Extra Space receives the most complaints. Extra Space's shares rose $1.76 to $142.12 in afternoon trading. Extra Space has a market cap of around $30 billion. Reporting by Jonathan Stempel, New York Editing Rod Nickel and Chizu Nimiyama

(source: Reuters)