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Canada Post strikes cause private delivery firms to gain market share

UPS, FedEx, and other private parcel delivery companies are battling to gain a larger share of Canada's nearly $17 billion delivery market while Canada Post, owned by the government, struggles with its labor problems.

Canada Post, Canada's main postal service, has suffered from labor disruptions for the past year. This included during the holiday season when workers went on strike to protest pay.

After contract negotiations broke down, the Canadian Union of Postal Workers, which represents delivery personnel at Canada Post initiated a ban on all overtime in May.

Small businesses have been forced to use private carriers and rivals to ensure timely delivery, even though they may be more expensive.

Michael Ashley Schulman is the chief investment officer of wealth management company Running Point Capital.

FedEx, the parcel giant, said it expected "the circumstances at Canada Post to trigger an increased demand for FedEx service."

To meet the increased demand, the company can offer special rates, increase delivery vehicles, change routes, reallocate resource and open temporary sorting centres.

UPS refused to reveal its plans to increase capacity.

Lisa Graham from Calgary, who runs a small ecommerce based company called YYC Beeswax said that her business heavily relied on Canada Post for its affordable rates for small packages.

Graham's business lost some money during the holiday strikes last year. To keep her deliveries going, she turned to UPS and FedEx. She also enlisted local services to supply domestic clients, who account for 70% of sales.

"Anything going to take more than two days we will be spending extra to ship them (private courier service)."

The Canadian Federation of Independent Business reported that the strikes last year cost small and mid-sized businesses more than $1 billion in lost revenue.

Michael Cox imports Irish sweaters and textiles from the UK, along with jewelry, to his Ottawa shop. However, Canada Post, its only logistics provider, caused him to stop business during last year’s strikes.

According to Mordor Intelligence, the Canadian courier, express and parcel market could reach $21.55 billion in 2030.

Canada Post's spokesperson stated that the impact of ongoing uncertainty and last year's strike on their business was significant.

Since the union began their strike action again in May 2025, once the collective agreements expired we have lost nearly 60% of our business.

Canada Post's share of the market fell to 26,7% in 2024, from 62% in 2019 according to its annual report. This is despite an e-commerce boom following the pandemic.

The 32-day strike last year cost the company $208 million.

Schulman said that if CUPW's contract battle drags on, Canada Post could see its share drop to the teens by December 2026.

(source: Reuters)