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Tesla's Robotaxi launch will have Texas-sized waiting times

Investors praised Elon Musk for his mission to turn Tesla into a driverless tech giant powered by AI.

Reporters who recently tested Tesla's Robotaxis in these cities found that they were still in the beta-testing stage. There were long waits and no availability sometimes. Some drop-off spots were located far from the riders' destination.

Tesla has not responded to any requests for comment on this story.

On a'recent Monday afternoon in Dallas, a reporter who used the service spent almost two hours driving what would normally take 20 minutes from the campus at Southern Methodist University to Dallas City Hall. This is about 8 km south along a major highway.

Uber's app showed a 22-minute wait time for a 22 minute ride to the city hall at 4:55 pm.

The reporter continued to search for a car, but was unable to find one. After 36 minutes, a vehicle appeared. The wait was 19 minutes.

TECHNOLOGY 'WORKS EVERYWHERE' A large part of Tesla's $1.6 billion market value, more than five-times that of any other carmaker, is due to investors' belief?that Tesla will soon release a fleet of robotaxis. Musk said Tesla's technology is "universal" and criticized Alphabet Waymo's methodical approach, which involves high-definition maps and extensive testing prior to entering new markets. Musk said in July that Tesla robotaxis will serve half of the U.S. population by 2025. The service is still limited to Dallas, Houston, and Austin where Tesla's first robotaxi pilot was launched last June. After Tesla's April 22 first-quarter earnings, several analysts stated that the robotaxi expansion is slower than expected. Musk stated on the earnings call that Tesla is taking a cautious approach to prevent injuries and fatalities.

DIFFICULTIES OF DALLAS DROP OFF

The car that picked up the reporter on his way to Dallas City Hall chose not to use the North Central Expressway to get downtown. Instead, it took 35 minutes to drive along surface streets. The car dropped him off at a parking area 15 minutes walk from City Hall.

The rider pressed a "support" button in the car. An agent replied that the area is "restricted", even though the map of the Dallas service area that Tesla posted last month on social media was within the zone. The?agent replied, "We're in beta mode."

The reporter then booked rides downtown to two more locations. The app indicated that the driver would drop the passenger off in an area where it would take about 15 minutes of walking to reach the desired destination. The robotaxi dropped the reporter off on the other side of the freeway, and told him to walk under the overpasses that were littered with garbage and smelled of urine.

The robotaxi made a wrong turn four times on another ride. It was a strange intersection, which seemed to confuse the car. The robotaxi made a left turn in front of an off-ramp for a freeway with signs saying "do no enter". The car continued straight, making right turns in order to go around the block twice but missed the left turn.

The reporter explained the situation to an attendant who was seated at a distance. The car made the turn shortly after.

In Houston, Tesla operates robotaxis on the Northwest side in a small suburban area. A reporter recently tried the service during a weeknight and was able get one ride. The app showed the car as being 13 minutes from her second attempt, but cancelled the ride later.

She searched for another car in the next 30 mins but there were none available. She ordered an Uber for her destination.

AUSTIN SPOTTY SERVICE

Customers in Austin, Texas, where Tesla has operated for almost a year now, sometimes have to wait more than 30 minutes.

According to a recent slide show presentation by Austin officials, Tesla operates about 50 vehicles within the city. This compares to more than 250 Waymo cars in Austin.

Some Tesla robotaxis still have human safety monitors on the front passenger seats. Tesla has said that it has increased its number of driverless cars, but did not give a specific number.

In April, a reporter in Austin tracked the?wait time for Tesla robotaxis 8 times per day from morning to evening. In more than a quarter of cases, the wait time was at least 25 mins. In 27% cases, there were no cars available.

According to Austin Police Lieutenant William White who oversees the safety of autonomous vehicles in the city, Tesla has not had any major accidents or traffic citations.

Tesla reported 15 accidents in Austin since August to the U.S. National Highway Traffic Safety Administration. The majority of the crashes did not result in injuries; however, one person was sent to hospital.

Tesla, unlike other automakers that operate autonomous vehicles, has asked regulators for all crash information to be redacted.

White stated that Tesla has been responsive to questions from the city. He said that Tesla robotaxis often ignore posted speed limits. He noted that the cars would consistently drive at speeds 5 mph over the posted speed limits during test rides.

White claimed that the company had told him that it was safer for vehicles to keep pace with traffic flow. White told Tesla that he never advocated programming the vehicles to speed.

(source: Reuters)