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Netomi, a startup that provides AI-based customer service, raises $110 Million

The chief executive of technology startup Netomi revealed this week that the company has raised $110 million through a Series C funding round led by Accenture.

Netomi, founded a decade or so ago, uses artificial intelligence for customer service at companies such as United Airlines, Delta Air Lines and DraftKings. CEO Puneet mehta spoke on the sidelines on Tuesday of the Momentum AI Summit in New York.

Recent improvements in large language models, such as those that run?ChatGPT, have raised expectations about how well bots can resolve customer issues without the need for a human representative.

Mehta stated that Netomi, a California-based company, uses AI models from OpenAI's Anthropic, Alphabet Google and OpenAI.

Netomi was able to answer questions more precisely via the United Airlines mobile app, for example, "Can I?sit with my dog on the exit row?" he explained.

Mehta stated that customers "don't go there for items of low complexity," Mehta. "We are focusing on items of at least medium complexity," Mehta said.

Netomi’s valuation was not determined after the funding round. Justin Wexler, general partner of WndrCo, stated that the company had raised over $160 million in funding since its foundation.

Jeffrey Katzenberg, WndrCo managing partner and media entrepreneur, has joined the startup's board as part of its Series C round.

Accenture also has a partnership in place with Netomi. Wexler stated that hundreds of 'Accenture' employees will be trained to use Netomi's technology in order to help customers implement improved AI service agents.

Wexler said that Adobe Ventures has also invested in the Series C. Adobe and Netomi are working together to add AI to the websites running on Netomi's platform.

Mehta stated that Netomi employs about 170 employees and will use the extra capital to invest both in research and in deployments for customers.

He said the company hopes to deploy AI-based agents that take proactive actions and preemptively resolve customer issues. (Reporting and editing by Thomas Derpinghaus, Juby Babu, Jeffrey Dastin)

(source: Reuters)