Latest News

UK regulator investigates Royal Mail for missing delivery targets

Ofcom, the British media and telecoms regulator, opened an investigation on Monday into Royal Mail after it failed to meet its delivery targets for fiscal 2025/26. The post and parcel group is embarking on new delivery patterns as well as investing in order to improve service. Royal Mail will invest PS500 million (approximately $673 million) over the next five-years to reduce delivery times and costs. This comes after regulator Ofcom set "minimum acceptable deadlines" and launched a price review of its business last year.

Ofcom published delivery data last Friday showing that, for the year up to March, only 75.7% (of the Royal Mail First Class) mail was delivered on the next working day. This is below the target of 93%.

Ofcom, who has fined Royal Mail over PS37 million in the past, cited delays in reform implementation and called current service levels as "unacceptable".

The?regulator stated that while Royal Mail has made progress in the past year, it took almost a year to implement the 'delivery reforms.

A spokesperson said in an email that Royal Mail would engage with Ofcom fully throughout the investigation.

"Improving the?quality of our service is our top priority. We are implementing a'major program of change by launching our new delivery model, which supports our Improvement Plan."

(source: Reuters)