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EU is urged to take action against unexpected duties on parcels of e-commerce

The European Consumer Federation and a prominent EU legislator are urging the European Commission to make sure that online shoppers do not have to pay?unexpected fees to cover a newly introduced customs duty. The EU introduced a EUR3 fee ($3.41) on low-value ecommerce imports which had previously entered the EU duty-free. BEUC, a group of consumer organizations from 31 European nations, believes that consumers should know the price including taxes. The group found that sometimes duties are only displayed late in the checkout or not at all. This can lead to an unanticipated charge.

PostNL and La Poste are two European postal providers who say that the recipient may be asked to pay before delivery. Dirk Gotink (the Dutch lawmaker in charge of the customs files in the European Parliament) complained to EU Trade Commissioner Maros Sefcovic via a letter on July 7th, saying that platforms should be responsible for payments. Gotink stated that consumers should not be charged unexpected fees upon delivery, or as a condition for delivery.

BEUC said that in some cases, postal operators charge substantial administrative fees. The BEUC plans to survey consumers over the next few months to gather a complete picture. According to a spokesperson for the European Commission, businesses are legally responsible for customs duties and they should not be collected by consumers. The European Commission said it was closely monitoring the situation. AliExpress and Temu?, two Chinese ecommerce platforms, include customs duty at the checkout. In AliExpress' case it is called an estimate. Shein doesn't, but says it pays all applicable duties. Prices are adjusted accordingly. Some Shein deliveries come from EU warehouses which are not subject to duty. The duty was imposed to limit what the EU called unfair competition by online retailers and a rise in e-commerce parcels up to 5,8 billion in 2025. Rotate, a Dutch aviation consulting firm, says that direct China to Europe cargoer capacity dropped 18% within 48 hours of the duty taking effect. This then moderated to 14% in the first week. Belgium and Hungary, two major entry points for imports via e-commerce, saw steeper drops, while the capacity at London Stansted Airport in non-EU Britain increased by 25%.

(source: Reuters)