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NZ regulator to sue Jetstar over deceptive compensation claims

New Zealand's competition watchdog will take Qantas' lowcost arm Jetstar to court alleging the airline company deceived consumers about their rights to payment over postponed and cancelled flights, the regulator stated.

Jetstar likely discouraged consumers from seeking compensation, and possibly denied claims for flights which were delayed or cancelled for reasons within the carrier's control, the New Zealand Commerce Commission (NZCC) stated on Wednesday.

The regulator believes the airline made deceptive statements to customers about their rights under air travel law in 2022 and 2023, and will file charges at the Auckland District Court shortly, NZCC included.

Jetstar said it has fully complied with the NZCC as they conducted their investigation.

Late in 2015, we began reviewing past claims and reaching out to impacted customers to ensure they are correctly compensated, and we are continuing to work through this as a. top priority, the low-priced airline stated.

Qantas did not instantly react to requests for comment.

(source: Reuters)