Latest News

India warns Ola Electric on customer service after 10,000 grievances

India's customer rights company received unusually high 10,000 grievances versus Ola Electric over a year and has sent a notification looking for description from the SoftBankbacked escooter maker, a top authorities at the guard dog said on Tuesday.

Following an outstanding market launching in August, shares in India's biggest e-scooter maker have actually fallen around 40% in recent weeks as sales have dipped with mad customers taking to social media to grumble about its after-sales service.

Ola has also remained in the spotlight this week following a. public spat between its creator and a comedian which restored. questions over its service and triggered a wave of complaints. online.

India's Central Customer Security Authority has sent out a. so-called program cause notification to Ola after the government received. more than 10,000 complaints in between September 2023 and August. 2024 about concerns such as postponed and unacceptable services. and unreliable invoices, stated Nidhi Khare, the consumer affairs. secretary.

Such a variety of problems is too high, Khare informed Reuters,. adding the firm took the step as you can not leave it to. specific consumers to fight their escape.

Repeatedly comparable problems are coming, it is impacting a. large number of customers, Khare included, citing some complaints. were related to allegations about the business's unprofessional. conduct.

Ola, which has a 27% market share in India's e-scooter. market, did not respond to an ask for comment.

It informed stock market late on Monday that it received the. notice on Oct. 7 for alleged violation of consumer rights,. misleading ad and unjust trade practices and will. respond within 15 days.

The Indian authority has the power to direct the business to. cease its practices and repay customers, failing which. it can also enforce a fine of as much as 2 million rupees ($ 23,828) or. order imprisonment of staff found guilty of malpractice for up. to 6 months, or both.

HSBC analysts stated in a September note they went to numerous. Ola service centers and many appeared overwhelmed by the service. demands.

Reuters in 2015 went to 35 Ola centres in 10 Indian states. and found lots of dealt with considerable backlogs, with demand. outstripping their labor force. At one centre, there were more. than 100 scooters parked, many covered in bird droppings.

(source: Reuters)