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Qantas Australia confirms cyber attack at customer contact center, data exposed

Qantas Airways, an Australian airline, confirmed on Wednesday that a cyber-attack had occurred at one of their contact centers. The attack affected customer data.

The company stated that the breach was caused by a cybercriminal who targeted a call center and gained access to a third party customer service platform.

Qantas stated that the platform has around six million service records of customers, but didn't mention if the accounts are also located outside Australia.

Initial review confirms that the system contains names, emails, phone numbers and birth dates of customers, but not financial data such as credit card numbers or passport numbers.

Qantas released a statement saying that they were still investigating the extent of data theft. They expect the amount to be substantial.

It added that "no frequent flyer account was compromised, nor were passwords or PIN numbers accessed."

The airline stated that the system was contained and would not affect its operations or safety.

The company also alerted the Australian Federal Police and the Australian Cyber Security Centre, "given the criminality of this incident."

The Australian Federation of Pilots and the Australian Cyber Security Centre, as well as the Office of the Australian Information Commissioner, did not respond immediately to our request for comment on the issue. (Reporting and editing by Mohammed Safi Shamsi, Rashmi aich and Shivangi lahiri from Bengaluru)

(source: Reuters)