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Internal memo: Qantas digital and customer chief steps down after cyber breach months later

Qantas Chief Customer and Digital Officer?Catriona larritt is set to step down at the end of the month, according an internal memo seen on Thursday. This comes months after Qantas suffered one of Australia's largest cyber breaches.

Vanessa Hudson, the CEO of the group, wrote to her staff that Larritt would leave the group in order to "pursue opportunities external to the group".

Larritt joined the group in 2015, and worked for the airline's Jetstar and Freight units. According to the company's website, she assumed her current position in September 2023. Her responsibilities include customer experience, branding, marketing, and technology.

In July, the airline reported that more than one million customers' sensitive information, such as their phone numbers, dates of birth, or addresses, had been accessed in the cyber breach.

Hudson stated that after Larritt's resignation, Danielle Keighery, the corporate affairs chief, will be in charge of brand and marketing. Andrew Monaghan, the risk chief, will be in charge of cyber security.

Keighery will also be reporting to Petra Perry, the chief marketing officer and her team to help restore the group's reputation and brand.

Hudson said that the chief information security officer Matt Biber will also report to Monaghan. This team, which includes cyber security experts, will bring more governance to Monaghan. (Reporting and editing by Eileen Soreng in Bengaluru, Sherin Sunny from Bengaluru)

(source: Reuters)