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EU agrees to continue compensating passengers for delays in flights

Reporters were told that the European Union countries had agreed to maintain the three-hour delay compensation threshold in the EU's upcoming set of airline passenger rights. They also agreed to ask for greater transparency regarding fees for carry-on luggage.

The diplomat stated that the 27 member states would now submit their proposals to the Parliament which would evaluate them from Monday.

The European Commission and the EU members had been at odds over a package of measures that was first proposed by the EU executive more than a decade ago.

The Commission proposed that the compensation threshold be raised to four hours, and the member states wanted to cap it at EUR 500.

According to rules in effect since 2004, passengers who are delayed more than three hours on their flight can receive compensation ranging from EUR250 to EUR600 depending on the length of the flight.

The member states have decided to maintain the status quo in the controversial issue of compensation for delay. This issue pitted airlines against consumer protection groups, who demanded greater flexibility in order to remain competitive.

The member states propose that airlines include the cost of cabin baggage in the basic ticket price. Consumers who choose to opt out can receive discounts. The measure aims to increase price transparency and comparison.

These fees were widely criticized by consumer rights associations across the EU. They sparked a battle in 2024 when the Spanish Consumer Rights Ministry fined low-cost airlines EUR179,000,000 for charging them. The airlines have appealed against the fine.

The countries have also kept the rules unchanged that allow an adult accompanying a child to sit next to them without having to pay a fee and that require airlines to provide more services when a connection is missed.

The law also prohibited airlines from forcing their passengers to download an app on their mobile phones to obtain a boarding card, a practice Ryanair began in November.

(source: Reuters)