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Royal Mail faces UK probe after missing delivery targets

The British regulator Ofcom announced on Friday that it will investigate whether Royal Mail's service obligations for 2024/25 have been met.

Royal Mail, the postal watchdog that oversees services, said that only 76.5% first-class mail was delivered in one working day and 92.2% second-class mail within three days. These are both well below the standards set by the watchdog.

Royal Mail Chief Operating Officer Alistair Cochrane stated in a press release that "we are actively modernising Royal Mail and while this effort is beginning to yield results, we still know there is more to be done."

Royal Mail was fined after it missed its delivery targets for 2023/24, 2022/23 and 2022/23.

The firm, which has been in business for over 500 years, has proposed reforms to the national single-price service obligation that applies to first- and second class services and also suggested the introduction of additional reliability targets.

Last year, the parent company of Royal Mail International Distribution Services, International Distribution Services, agreed to be acquired by Czech billionaire Daniel Kretinsky. The deal was delayed earlier this year, but is now expected to be completed in the second quarter 2025. (Reporting by DhanushVignesh Babu and Yadarisa Shabong in Bengaluru; Editing by Shailesh Kuber)

(source: Reuters)