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Royal Mail fined $28 Million by UK regulator for failing to meet delivery targets

The UK's telecom and Media regulator fined Royal Mail on Wednesday 21 million pounds ($28,1 million), the largest penalty it has ever imposed on a post and parcel group for failing to meet delivery targets in 2024-25.

Royal Mail has tried to modernize its operations in order to increase volumes. Ofcom has also revised some of their targets to avoid delays.

Since at least 2007, the group has failed to meet its delivery targets. Ofcom has fined the company 5.6 million pounds in 2022-23, and 10.5 millions pounds in 2023-24. This is their third annual penalty. Royal Mail was not penalized by the regulator during the COVID-19 epidemic.

Ofcom warned on Wednesday that Royal Mail will continue to levy the charges unless they improve.

In a statement issued by Ofcom's director of enforcement, Ian Strawhorne said that "millions of important letters" are being delivered late and the people are not getting what they paid for when buying a stamp. He added that these failures are "unacceptable".

Royal Mail issued a statement acknowledging the decision of the regulator and stating that the changes made to the "Universal Service Model" as part of a pilot program have had positive results.

Royal Mail was owned by International Distribution Services. This company became private following its acquisition by Czech billionaire Daniel Kretinsky.

(source: Reuters)