Latest News

UPS CEO: Drug delivery strategy is a good countermeasure to economic uncertainty

Carol Tome, CEO of United Parcel Service, said that the company's efforts to grow its share of lucrative prescription drug delivery market are likely to pay off in the second half this year, despite the Iran War clouding the global economic outlook.

That premium business, which can involve safe and speedy handling of temperature-sensitive medicines or radioactive treatments, is more recession-resistant than sectors like retail, housing or manufacturing, she said. This is important because the U.S./Israeli conflict against Iran could spark a recession that would reduce demand for delivery services.

Tome said this week that despite the challenges of recent years, healthcare is still growing. "I'd argue that healthcare is recession-proof."

UPS has been battling rival FedEx for years and reconfiguring its network in order to handle fewer but more profitable deliveries.

DHL Group dominates the outsourced healthcare logistic market, which is worth more than $80 billion. Some analysts predict that this market will double over the next decade. Analysts?said that UPS was gaining on DHL in some healthcare segments and surpassing FedEx.

High Margins

Tome stated that UPS and other companies are targeting complex logistics in healthcare because of the high prices and profits associated with such specialized handling.

Tome stated that margins for shipments of expensive drugs are typically in the high teens, while margins in e-commerce are very low, in the single digits.

This is already a benefit to the company as the traditional delivery of lightweight packages by?retailers such as Amazon.com and Walmart becomes a drag on profits.

Tome stated, "We just reported our first $3 Billion Healthcare Revenue Quarter in our Company's History and we have taken share in this area since 2021."

UPS reported 2025 healthcare revenues of $11.2 billion. This is almost 13%. UPS's first quarter 2026 revenue from healthcare accounted for over 14% of its total revenue.

As the volume of low-profit packages drops this year, business with higher margins will become a larger part of the pie. Tome says that lower operating costs should boost earnings growth.

Tome, when asked about the impact of Iran's war on UPS's business, said that the company is still doing well despite the soaring prices of fuel due to the closure of the Strait of Hormuz.

Analysts are also watching the part of UPS's healthcare business that could be vulnerable to a recession: home deliveries of GLP-1 diet drugs that consumers pay for, and not insurance companies.

OUTSIDER

UPS has lured Tome out of retirement, the former Home Depot Chief Financial Officer, in June 2020. She will be the first non-company CEO to lead the company for more than 100 years.

In the latest quarter, Amazon's share of UPS's business dropped from more than 13% down to just 8.8%. The company also funded acquisitions which expanded its healthcare footprint.

To compensate for the culling of millions of Amazon packages, the Atlanta-based firm has been closing its facilities and reducing their workforce. This includes union delivery drivers, who easily earn more than $100,000 a year.

Postal Service handed over its Ground Saver deliveries at value prices to the U.S. Postal Service, as U.S. Tariff Policy choked millions of low value "de minimis" deliveries from?China linked companies like Temu or Shein.

UPS also upgraded hubs with automation, package tracking and other tools to make delivery more cost-efficient.

UPS is close to completing a large part of the work, which will save billions on operating costs. This will also create a turning point in profitability for the company. Bruce Chan, a Stifel analyst, summarized the progress of the transformation in a note to clients entitled: "Home stretch: Heaviest lift complete... now for the benefits to materialize." Reporting by Lisa Baertlein in Los Angeles, Editing by Richard Valdmanis & Bill Berkrot

(source: Reuters)