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After a snowstorm, Lufthansa and Munich Airport have pledged to revamp emergency protocols

Munich Airport and Lufthansa pledged on Friday to overhaul 'emergency protocols' following the stranding?of?around 600?passengers?on six planes?during a snowstorm last week.

Heiko Reitz, Lufthansa Hub Manager for Munich Airport, said during a joint press conference in Munich: "We made mistakes that evening and we all take responsibility."

Airport and airline apologized for what they called an "unacceptable incident" and announced new?measures to prevent a repeat.

Shortfalls in operational efficiency on?Feb. The 19th, including the?lack terminal space, stretched buses capacity, and staff shortfalls amid a night curfew were cited as major factors that caused passenger transfers to be delayed.

Crews provided few updates to passengers as they sat on aircrafts for hours with little food or blankets. Lufthansa began contacting travellers the following day to process compensation claims.

Local politicians demanded accountability and warned that the incident could damage Munich's reputation as a?transit?hub.

Lufthansa, Munich Airport and other stakeholders have pledged to enhance coordination and preparedness for future disruptions. (Reporting and editing by Christina Amann & Kirsti Knolle)

(source: Reuters)