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Dutch regulator fines Uber 966 million dollars for automating driver terminations, shows document

According to a decision reviewed on August 17, the Dutch Data Protection Authority (AP), has fined Uber EUR825,000,000 ($966,000,000) for deactivating drivers accounts using automated systems without properly informing them.

The fine would be the second largest ever under Europe's General Data Protection Regulation. It is behind the EUR1.2 billion fine that Ireland imposed in 2023 on Meta for illegally transferring the data of?European Facebook Users to the United States. Meta has appealed the fine.

Uber also said that it would appeal.

"We strongly oppose this?decision, and the disproportionate fine," said a company spokesperson. The spokesperson added that the company takes driver's rights seriously. Its current policies include human reviews as well as opportunities for drivers to dispute suspensions of platform.

The AP confirmed that the decision was made, but couldn't comment on it further. In recent years, European regulators have fined large U.S. technology companies billions of Euros for violating privacy, competition and digital market regulations. Meta, Google and Apple all faced multiple fines, though the headline fines were often reduced or reversed following years-long appeals. U.S. president Donald Trump has criticised such fines and in April a senior U.S. State Department Official said that they are the "biggest source of friction" between U.S. and EU economic relations.

GDPR bans decisions that are solely based on computer algorithms when they impact people's lives. Such decisions need a meaningful human review, and the ability to challenge a ruling.

The decision stated that "the AP determined that Uber violated drivers' right, specifically the driver's right to not be subjected to automated decision making that has...significant implications."

The decision stated that Uber had also violated the rights to information. It said the agency considered this a serious issue worthy of a large fine.

This case concerns European incidents that occurred in 2020 to 2022. It was a French complaint which sparked the initial investigation. The Dutch regulator handled the case because Uber's European HQ is in the Netherlands.

Uber temporarily suspended the accounts of drivers suspected?of fraudulent activity, such as when Uber's systems determined that drivers took unnecessary detours in order to inflate prices?or accepted trip without intending them to be completed.

Uber stated that such suspensions are usually brief and they do not deactivate accounts permanently without human review.

The AP reported that drivers with a?low rating were sometimes permanently deactivated using a?computer. Uber denied this, saying that it had never automated decisions about permanent deactivation.

The company stated that one of the reasons it finds the fine to be disproportionate is because only a few drivers were affected. In Europe, 126 drivers had been deactivated due to low customer ratings by 2021.

(source: Reuters)