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Delta sues CrowdStrike over software upgrade that prompted mass flight disruptions

Delta Air Lines on Friday sued cybersecurity firm CrowdStrike in a. Georgia state court after an international interruption in July caused mass. flight cancellations, disrupted travel plans of 1.3 million. clients and cost the carrier more than $500 million.

Delta's suit submitted in Fulton County Superior Court called. the malfunctioning software application update from CrowdStrike catastrophic and. said the firm required untried and malfunctioning updates to its. consumers, triggering more than 8.5 million Microsoft Windows-based. computers around the world to crash.

The July 19 incident caused worldwide flight. cancellations and struck industries around the world including. banks, health care, media companies and hotel chains.

CrowdStrike did not right away respond to requests for. remark late Friday. Previously, it rejected Delta's criticism. and suggested it has minimal liability.

Delta, which has bought CrowdStrike products since 2022,. said the interruption forced it to cancel 7,000 flights, affecting 1.3. million guests over 5 days.

Delta stated CrowdStrike is responsible for over $500 million. in out-of-pocket losses along with for an undefined amount of. lost earnings, expenses, consisting of lawyers' charges and. reputational harm and future revenue loss.

The occurrence prompted the U.S. Transportation Department. to open an examination.

If CrowdStrike had checked the defective upgrade on even one. computer before deployment, the computer would have crashed,. Delta's claim states. Because the defective upgrade might not

be removed from another location, CrowdStrike maimed Delta's service. and created immense delays for Delta customers.

Delta said that as part of its IT-planning and. facilities, it has invested billions of dollars in. licensing and building a few of the best technology options in. the airline industry. CrowdStrike has

questioned why Delta fared a lot worse

than other airline companies.

Last month, a senior executive at CrowdStrike apologized. before Congress for the defective software application update.

Adam Meyers, a senior vice president at CrowdStrike,. stated the business released a content configuration upgrade for its. Falcon Sensor security software that resulted in system crashes. worldwide. We are deeply sorry this happened and we are. determined to avoid this from occurring again, Meyers stated.

(source: Reuters)