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After cyberattack, European airports rush to fix the check-in glitch

Hackers disrupted the automatic check-in system at some of Europe's largest airports on Sunday, including London's Heathrow Airport, which is one of the busiest in Europe.

Hackers targeted Collins Aerospace on Saturday, a check-in and boarding system provider owned by RTX. This caused disruptions at Heathrow Airport, Berlin Airport, and Brussels Airport, with long queues and cancellations.

Airport officials and data indicate that disruptions had significantly decreased by early Sunday, despite some ongoing delays. Regulators also said they were investigating how the cyberattack originated.

Brussels Airport reported that 45 of the 257 flights scheduled to depart on Sunday had been cancelled. However, operational adjustments kept waiting times low. A spokesperson from the airport said that delays ranged between 30 minutes and 90 minutes. It was unclear how long disruptions would continue.

One passenger who flew from Brussels reported minimal disruption.

"It was just business as usual for me." "Those poor souls that didn't check in online or had bags to check may have a little wait," he said.

This is just the latest hack to affect sectors from autos to healthcare. One breach caused production to be halted at Jaguar Land Rover, and another resulted in losses of hundreds of millions of pound for Marks & Spencer.

RTX described the incident as a "cyber related disruption" and stated that it affected its MUSE software which is used in several airlines. RTX did not respond to a request for comment immediately on Sunday.

Berlin Brandenburg Airport stated on Sunday that problems persist but it is working with the company in order to resolve the problem. The airport added that a manual workaround had been implemented and there are currently no major delays.

Heathrow announced early on Sunday that work is continuing to recover the check-in systems. The airport added that the "vast majority" of flights had continued to run.

Cirium, a provider of aviation data, found that Heathrow had "low" delays. Berlin had "moderate", and Brussels had "significant", but decreasing, delays. (Reporting and writing by Christoph Steitz, Sabine Siebold and Adam Jourdan. Editing and proofreading by Helen Popper and Ros Russel)

(source: Reuters)