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Air India acknowledges that its compliance culture requires a major overhaul after it flew Airbus without a permit

Air India's investigation into the reasons why one of its Airbus aircraft flew eight commercial flights with no airworthiness certificate revealed "systemic failings", according to a document from the company. This put?the lives and safety of hundreds of passengers in danger.

On November 24 and 25, an Airbus A320 carried passengers from New Delhi to Bengaluru, Mumbai, and Hyderabad without the mandatory Airworthiness Review Certificate (ARC), a permit issued by the regulator annually after a plane has passed safety and compliance tests. Air India discovered that engineers and pilots failed to check documents for the aircraft and that compliance protocols needed to be strengthened.

The internal investigation report that was reviewed by the.

The report, dated 6 December, stated that "the?incident" highlighted the urgent need for improvements in communication, process discipline and compliance culture. The report, which includes a cover letter signed by Captain Basil Kwauk of the Chief Operations Office, has been sent to Indian aviation authorities. However, it has not been made publicly available. This report is a shocking admission from an airline which suffered its worst disaster in June when a Boeing Dreamliner crash killed 260 people. Air India was also warned for not checking emergency equipment on planes, failing to change engine parts in a timely manner, and falsifying records for compliance. Air India called the Airbus incident in November "regrettable", and said some people were suspended. India's civil aviation regulator DGCA also ordered that the aircraft be grounded, as well as called for an inquiry.

Air India, owned by India's Tata Group, and Singapore Airlines, stated in a press release that it had proactively reported this incident to the DGCA, and "implemented measures immediately to prevent similar incidents", adding that it would continue strengthening its compliance systems.

Airbus and the DGCA did not respond when asked for comments.

Pilots are warned to be careful

A violation of the ARC can result in a fine up to 10,000,000 rupees (111,201 dollars). According to the DGCA, this certificate is awarded annually to commercial aircraft following a thorough review and verification that they meet airworthiness standards. The certificate is usually issued after DGCA officials have conducted a physical check, including interior and exterior checks ranging anywhere from the medical kit on board to the tyres. Air India's investigations found that aircraft VT-TQN had flown eight passenger flights, and one test flight, with an expired ARC. This was due to "multiple latent organizational and processes deficiencies". The investigation found that both engines of the aircraft were replaced?and the test flight was conducted on November 24, without a special flight permit. This is because the aircraft maintenance engineer had "failed" to check onboard documents.

The report was written after employees were interviewed and internal evidence reviewed.

The Air India investigation also placed the blame on the pilots. It said that those who took the eight flights didn't follow standard operating procedures prior to takeoff.

The report stated that on December 1, Air India Director of Flight Operations Manish Uppal sent an email to all pilots reminding them to check their paperwork, including the navigation charts, the cargo manifest, and the ARC before each flight.

The email stated that "non-adherence to SOPs or company policies will be taken seriously and could lead to action." (Reporting and editing by Kate Mayberry; Aditya K. Kalra)

(source: Reuters)