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Air India acknowledges that its compliance culture requires a revamp after it flew Airbus without a permit, reveals doc

Air India's?investigation of why one of their Airbus planes flew eight commercial flights with no airworthiness certificate found "systemic failings", and the airline admitted that it needed to improve on compliance.

According to the document, an Airbus A320 carried passengers from New Delhi to Bengaluru, Mumbai, and Hyderabad between November 24 and 25 without the mandatory Airworthiness Review Certificate (ARC), a permit that is issued by the regulator annually after a plane has passed safety and compliance tests.

Air India said that engineers and pilots failed to check aircraft documents. It also stated that it was necessary to improve compliance protocols.

The internal investigation report that was reviewed by the.

The report, dated 6 December, stated that "the incident highlights the urgent need for?improvements to process discipline, communications, and compliance culture."

The findings were submitted with a letter from Chief Operations Officer Captain Basil Kwauk to the Indian aviation authorities but not made public.

This report is a shocking admission by an airline which suffered its worst catastrophe when a Boeing Dreamliner crash occurred moments after takeoff in June, killing 260 people. Air India was also warned by the watchdog after it failed to check emergency equipment on board, did not replace engine parts in a timely manner, and falsified records for compliance.

Air India called the Airbus incident in November "regrettable", and announced that certain people were suspended. The Directorate -General of Civil Aviation, India's civil aviation regulator, ordered the aircraft be grounded and demanded an investigation.

Air India, owned by India's Tata Group, and Singapore Airlines, stated in a press release that it had proactively reported this incident to the DGCA, and "implemented measures immediately to prevent similar incidents", adding that it would continue strengthening its compliance systems.

Airbus and the DGCA did not respond to requests for comment.

Pilots are warned to be careful

India's aviation industry is undergoing a turbulent phase. IndiGo, the market leader, cancelled thousands of flights last week, disrupting travel throughout the country and sparking debate about IndiGo and Air India’s grip on this sector with a combined 90% share.

A violation of the ARC can result in a fine up to 10,000,000 rupees (111,201 dollars).

According to the DGCA, certificates are issued for commercial aircraft every year after a thorough review and verification that they meet airworthiness standards.

The DGCA will usually issue the certificate after a thorough inspection of both interior and exterior aspects, including medical equipment on board as well as tyre conditions.

Air India's report stated that an investigation revealed the?A320 registered as VTTQN flew eight passenger and one test flights with an expired ARC. This was due to "convergences of multiple latent process and organisational deficiencies".

The aircraft maintenance engineer failed to check the onboard documentation and released the plane for a test flight without the special flight permit on November 24, despite the fact that both engines had been changed.

The report was written after employees were interviewed and internal evidence reviewed.

Air India's investigation blamed the pilots as well, claiming that they did not follow standard operating procedures when taking off.

The report stated that on December 1, Air India Director of Flight Operations Manish Uppal sent an email to all pilots reminding them to check their paperwork, including the navigation charts, cargo manifest, and ARC before each flight.

The email stated that "non-adherence to SOPs or company policies will be taken seriously and could lead to action."

Air India's investigation report stated that the airline is now working to create a culture where "regulation compliance takes precedence over operational efficiency". (Reporting and editing by Kate Mayberry, Neil Fullick, and Aditya Kalra)

(source: Reuters)