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Mr Lufthansa uses crisis playbook to address costs and union disputes

Carsten Spohr, the chief executive of Lufthansa, is firmly focused on his expansive airline empire. In the background, giant screens flash flight delay data as well as other performance indicators. Spohr is a former pilot who has been in charge of a company that includes Germany's flagship airline, ITA Airways, Eurowings and other firms for more than a decade. He also led the firm through the pandemic, and a fatal crash, which occurred in?2015.

Spohr, one of the most prominent and divisive airline chiefs in recent years, is hoping to leverage his crisis management experience to help him overcome challenges, such as geopolitical disruptions and delays with plane deliveries, and to keep investors happy after years spent fighting unions and reducing shares. Spohr said he would focus on efficiency, centralise management of the 12 airlines in the group and increase long-haul flights.

Spohr told his office, which was surrounded by glass, that it helps to be a pilot in order to know the company well.

"Anyone can run a business in good weather." It's in crisis situations at the end that you can show your leadership.

Spohr is trying to get rid of the regional laggard label that Lufthansa has against Air France-KLM, British Airways and IAG.

This has taken some of the heat off but the margins are still narrow and the shares remain below the levels at which Spohr began his tenure.

Spohr stated that the company was improving in all areas, including punctuality, operations and efficiency. He added that he has no intention of stepping down before 2028, although "that is up to my wife and board to decide".

In the first nine months of 2025, more than 80% (of the flights) operated by Lufthansa reached the hubs of the airline in Frankfurt and Munich on time. This is the best punctuality rating in ten years.

Spohr admits that Lufthansa, which he called "the problem child" of the group in the past, has struggled. He wants margins to increase to?8-10% from 4.4% between 2028- 2030.

This may require Spohr to continue his "tough", impatient approach. Investors and those close to him have said that this had caused tension in the past.

Hendrik Schmidt, a Lufthansa shareholder DWS, praised Spohr for his long-term experience. "The board must work as a unit."

When asked about Spohr's record, Ryanair CEO Michael O'Leary praised him for his achievements, but admitted that he sometimes rubbed people the wrong way.

He said, "I think he's done a fantastic job."

Lufthansa is set to publish its annual results on Friday.

STANDOFF WITH UNIONS

Spohr must convince his supporters that Lufthansa’s darkest days are behind them. These were marred by missed goals, delivery delays and a slew of expensive strikes. Last month, hundreds of Lufthansa flight were cancelled due to pilots and attendants walking out. This caused disruptions for over 100,000 passengers.

Andreas Pinheiro is the president of Lufthansa Union VC. He said that when Spohr became CEO, there was a lot of optimism about smoother relations. However, this did not last.

He said that the "euphoria of the pilot at the helm" was quickly replaced by "skepticism", as the workers were "deliberately pitted together".

Spohr acknowledged the complexity of discussions with labour representatives but said that state-backed Middle Eastern carriers had a different set of challenges when it came to hiring and terminating people. He said, "It is not an even playing field."

Peter Gerber, CEO of Condor, a rival German airline, who worked for Spohr in Lufthansa at one time, defended Spohr's handling of union disputes and praised Gerber's quick thinking and ability to adapt during crises.

Gerber said, "He may have lived and breathed airline industry more than anyone else." The Germanwings crash of 2015 was perhaps the most difficult time in his career. He is responsible for Lufthansa's safety.

'MR LUFTHANSA'

Analysts and investors see the complex fleet of older Boeing and Airbus planes as a "major drag" on Lufthansa. Spohr claims that new deliveries will enable the airline to "finally unlock growth" including better fuel efficiency and lower maintenance costs.

After losses in 2024 the core brand?Lufthansa is being overhauled. This includes major investments in fleet renewal and updating outdated cabins.

Spohr's close associates spoke of his prominence and level of control. Former aviation officials who worked with Spohr called him "effectively demigod".

Ingo Speich, who is the head of Deka Investments, which owns a stake in Lufthansa said that if Spohr achieved his goals, it would enhance his legacy. He added that "no decision important bypasses him".

He said, "Carsten is Mr Lufthansa."

(source: Reuters)