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US closes investigation into 2024 Delta Air Lines melting down sparked by CrowdStrike failure

The Trump?administration announced on Monday that it had?closed?an?investigation, without seeking penalties, into a July 20, 2024 meltdown of Delta Air Lines sparked a global outage which disrupted the plans of 1.3 millions customers and cost $500 million to the carrier.

Biden's administration launched an investigation into Delta after the CrowdStrike computer software outage. Other major carriers had been able to quickly resume normal operations.

The U.S. Transportation Department spokeswoman said that the review revealed "Delta passengers received prompt refunds and adequate baggage assistance as well as appropriate?assistance to passengers with disabilities."

USDOT, under President Donald Trump's administration, has rolled back some of the consumer protection initiatives announced by then-President Joe Biden. It has also reversed?a number?of penalties.

Delta stated in a statement that it was thankful USDOT acknowledged "the catastrophic circumstance we faced as an Industry during the unprecedented outage" and dismissed the investigation by citing our care for customers. This included millions of dollars of refunds, hotel, food, and baggage assistance.

USDOT stated that its decision to close the investigation included a directive to Delta to "provide adequate customer service assistance, including timely notification of your right to request a refund."

Politico was the first to report on Monday that this decision was made back in November.

USDOT waived an $11 million fine on Southwest Airlines in 'December. This was part of a settlement for $140 million over the airline's meltdown during a busy travel season.

As part of the settlement, American Airlines was also required to pay $16,7?million in 2024. This was due to their treatment of wheelchairs and disabled passengers.

The Federal Aviation Administration (FAA) closed its investigation last month into airlines that failed to comply with the required flight reductions at 40 major airports in 2025 during the government shutdown, without seeking any fines.

(source: Reuters)