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Boeing builds trust with airline bosses as they see improved jet quality

Airlines are tentatively showing greater confidence in Boeing’s ability to produce jets of the highest quality, a move that could help the planemaker repair years of damage to its reputation.

The annual airline summit in New Delhi, held this week, struck a more positive tone regarding Boeing's recovery after overlapping safety, industrial and regulatory crises. However, executives also stressed that Boeing had much work to do.

Alaska Airlines CEO Ben Minicucci, who is based in Seattle, told the International Air Transport Association annual meeting that "we've seen an improvement quarter-to-quarter in safety and an improvement in our quality."

"Are they there yet? There's still much work to be done.

A door that was missing four bolts blew a new Alaska Airlines Boeing 737 MAX off at 16,000 feet in January of last year. The incident caused ripple effects throughout the industry, affecting suppliers, carriers, and passengers.

At the IATA annual meeting, airline critics are often heard. Last year, IATA chief Willie Walsh urged Boeing to take lessons from mistakes that led to a crisis that began with two fatal crashes of MAX jets between 2018 and 2019.

Tim Clark, President of Emirates, Boeing's largest customer, has recently been one of its most vocal critics.

Clark's annual press conference at the summit was more positive this year. He spoke of getting "clearer" messages from Boeing's newly appointed leadership.

He said he never met Ortberg’s predecessor Dave Calhoun, but praised the change in style.

He said, "It was great to meet the CEO of Boeing."

Clark, whose carrier has ordered 205 of the 777X, which is still not certified, in private, expressed growing confidence by Boeing.

He said, "I haven't seen any of the cautious optimism I was referring to in the past few years."

Ortberg, the new CEO, took over in August last year. He has promised to address safety and product quality issues and restore trust among regulators, employees and customers.

Boeing customers reported that the measures have shown some results.

Boeing has made improvements to the quality of its deliveries and is working hard to increase production.

Peter Barrett, CEO at SMBC Aviation - a major Boeing customer and lessor - said that there is still a long way to go, but the story is improving.

Airline Inspectors

Boeing's recovery is not taken by many as a given.

Alaska Airlines sent its own quality inspectors on Boeing's production line and ordered a quarterly audit.

Alaska's Minicucci stated that Boeing had undertaken a "very meticulous, deliberate process" in order to reduce the out-of sequence work. This disruption in normal factory flow was blamed for part of the oversight.

He said that Ortberg who moved to Seattle in order to be nearer the largest jet plants and Boeing Commercial Airplanes' CEO Stephanie Pope appointed last March regularly tour factories.

Minicucci stated, "They are getting out, they are walking the floor and they feel what is going on." "I don't think it is the same as in the past."

Other customers have noticed progress despite the brutal strike that halted Boeing's jet production last year.

Scott Kirby, CEO of United Airlines, who was part of the revolt among U.S. carriers that led to Calhoun's departure after the Alaska incident last week, claimed Boeing had "turned a corner".

Work Remains to Complete Recovery

Few airline chiefs are still in denial about the magnitude of the turnaround required to restore Boeing factories' status.

"When I went there last year... "I thought it was going nowhere with this rate," Clark said. He added that he would be returning this year to check out the progress.

Boeing has declined to comment specifically on airline opinions.

The airlines are not going to ease off their pressure on each other as they wait for the new jets just because the public is more positive.

Boeing's production is slowly stabilising, according to several airline executives who attended the IATA event.

Brad McMullen, Boeing's Senior Vice President for Commercial Sales, said: "We still have a lot to do but customers are very positive about our performance during the first five month of the year."

The regulators will now be evaluating the higher production after Boeing reached a temporary limit of 38 MAX aircraft per month. It is also seeking certification for models such as the 777X.

On Wednesday, the acting director of the Federal Aviation Administration stated that a higher output was not going to happen immediately.

Clark, who was originally due to receive the upgraded 777X by 2020, had little hope that the jet would be delivered before the next IATA meeting in June of this year. Boeing says it will now be delivered in 2026.

Clark stated that the important thing was that the aircraft would be certified according to the new Boeing's requirements: safety, new building methods and quality control. (Reporting and editing by Elaine Hardcastle; Reporting by Rajesh Kumar Singh)

(source: Reuters)