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US offers to help airlines avoid fines for violating consumer protection laws

The U.S. Transportation Department proposes to revise their guidance and deemphasize the imposing of civil fines against airlines that violate consumer protection laws. They also want to abandon policies from Biden's era, which emphasized a tougher enforcement.

The Office of Aviation Consumer Protection of the Department cited a February executive order from President Donald Trump, saying that its enforcement focus would be "on ensuring compliance with consumer protection and civil rights regulations rather than finding entities and penalizing them for violations." The department also said that in the event of violations, it would "attempt to address the issue by issuing a warning letter to help the regulated entitty achieve compliance and solve the issues before taking enforcement action."

The department is also proposing to drop a 2023 directive issued by then-President Joe Biden, which stated that the department would "intensify its enforcement actions." It will also seek to increase penalties for airlines who violate consumer protection laws. Biden's administration claimed that these moves were necessary to prevent future violations, and ensure that they weren't viewed as "just a cost to doing business". In the Trump administration's draft guidance, it is stated that "civil penalties must be proportionate to the severity of the violation." The Transportation Department reversed some penalties that were imposed by the Biden administration on airlines last month. It waived $16.7m in fines that were imposed in 2024 on American Airlines as part of an agreement over the carrier’s treatment of “disabled” passengers. This included failing to provide adequate assistance to some and mishandling wheelchairs. Last month, the department agreed to waive the $11 million remaining fine on Southwest Airlines in a settlement of $140 million over operational problems which stranded?2 millions passengers during a busy travel period of December 2022. Southwest Airlines' decision to invest more than $1 billion into its operations was cited by the department in making its decision. The Department of Transportation retracted a proposal made under Biden in November that would have required airlines to compensate passengers for flight delays caused by them. (Reporting and editing by Franklin Paul, Paul Simao and David Shepardson from Washington)

(source: Reuters)