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WestJet will no longer offer non-reclinable seats in its economy class after complaints

WestJet Airlines announced on Friday that it would eliminate non-reclinable seats in economy class on a number of Boeing 737 aircraft. This decision was made after a slew complaints and 'videos posted on social media of passengers with their knees pressed against the seat ahead.

After reviewing data from operations and the feedback of travelers, the Canadian carrier announced in a press release that it would return to its previous standard economy seat configuration.

WestJet's decision to reconfigure seats in its planes last year?to allow for larger premium seating at the front?was widely seen as a test on the limits of the add-on culture. Economy seats that can be adjusted are still available, but they cost extra.

The videos of passengers with cramped leg problems were posted on social media in January, even though WestJet, owned by Onex Corp. and WestJet, had paused their rollout last month. The pitch (the space between rows of seats) was reduced from 30 inches to 28 inches in order to accommodate an additional row of seating.

WestJet CEO Alexis von Hoensbroech said in a statement that the airline tried to offer seat pitches which are used by many airlines worldwide. They do this because they provide low-cost airfares. "At the?same time, it's just as important to respond quickly if the seat pitches don't meet our guests needs."

Pilots and flight attendants also reacted negatively to the move, voicing concerns about comfort and safety. They also questioned whether passengers could safely escape from a plane in an emergency.

Alia Hussain is the president of the union local that represents WestJet cabin staff. She said she was pleased with WestJet’s decision to "reverse course" on Friday. Flight attendants received numerous complaints from angry travelers and had to move some tall passengers' seats in some cases.

She said, "It created an hostile working environment for cabin staff." (Allison Lampert, Montreal; Editing and design by Chris Reese).

(source: Reuters)