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American Airlines changes its leadership after CEO is under pressure to close the profit gap

American Airlines has reorganized its senior management. It is expanding oversight of the commercial and operations teams, and adding a former Spirit Airlines executive as the head of technical operations. CEO Robert Isom is under pressure to reduce American Airlines' profit gap.

Isom, in a memo to staff seen by. acknowledged that there was a "meaningful. gap" between American Airlines' current performance and what he believed the airline should achieve. He described the actions as the "first in a series" of steps aimed at?strengthening the team, improving alignement and accelerating execution.

The gap between the company and Delta Air Lines or United Airlines had already been?wider before the recent fuel price shock. This was a result of the U.S. - Israel attacks on Iran, which sparked a war causing?energy prices.

John Bendoraitis, the former Spirit Airlines COO, will lead American's technical operations. This is one of several moves made to "try to boost performance". Chief Commercial Officer Nat Pieper's duties will include marketing and branding, Chief Customer Service Officer Heather Garboden will be responsible for reservations and service recovery and JC Gulbranson is in charge of airports and planning.

According to the memo, Ron DeFeo will be stepping down as Chief Communications Officer. Caroline Clayton will be responsible for communications, and Steve Neuman will handle government affairs.

Garboden, Gulbranson and Neuman are joining the senior leadership team of American. American will achieve roughly break-even in 2026 as the higher costs of jet fuel offset any gains made from increased revenue. Delta and United are expecting solid profits. Isom is already under pressure. Flight attendants called for a change in leadership earlier this year, and its pilot union questioned if the current management can close the gap.

Nick Silva, the head of the pilots' union in America, recently said that American's breakeven forecast was not matched by profits made by rivals. He argued that "rising costs for fuel are not holding back our competitors from innovation and profit."

In a memo sent to pilots, Silva stated that the union sought a meeting with the board of?American in order to discuss concerns regarding the future of the company but was "rebuffed." He said that since then, the union has held discussions with investors, analysts and other stakeholders.

"The consensus is that something must change. "The only question that remains is, 'When'?" Silva wrote. Isom said he would not change course. He stated that American had "the right strategy" and the "right team" to deliver on it, as it focuses its efforts on expanding its network globally, growing premium revenues, and strengthening its AAdvantage program. (Reporting and editing by David Gaffen; reporting by Rajesh Kumar Singh)

(source: Reuters)