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Air Canada resumes service after the flight attendants union ends its strike

Air Canada's unionized cabin crew reached an agreement on Tuesday with Canada's largest airline, ending the first flight attendant strike in 40 years. The strike had disrupted travel plans for thousands of passengers. The airline, which serves 130,000 passengers daily, retracted its earnings guidance for the third quarter and full year due to the strike lasting nearly four days.

The carrier announced that it would begin to gradually restore operations on Tuesday. A full restoration could take a week or longer. The union has said that it has concluded mediation with Air Canada Rouge and the low-cost airline.

The Strike is over. The Canadian Union of Public Employees announced in a post on Facebook that they had a tentative deal.

Air Canada announced that some flights would be cancelled over the next 7-10 days, until the schedule stabilizes. Customers with canceled flight can choose from a travel credit or refund.

Mark Nasr is Air Canada's executive Vice President and Chief Operations Officer. He told CBC that 5,000 Air Canada employees and 120 other airlines are working on rebooking customers.

After contract negotiations with the airline failed, the flight attendants quit their jobs on Saturday. They wanted to be paid for tasks like boarding passengers.

The union has announced that unpaid work is no longer an option, although details of the negotiation have not yet been released.

Air Canada's flight crews have been arguing for months that new contracts should include payment for work done at the ground level, such as boarding of passengers.

Ground pay has been settled. Nasr, speaking to CBC, said that our flight attendants would be compensated for the time they spend on the ground. CUPE, the union that represents Air Canada's 10,400 Flight Attendants, sought to achieve gains in unpaid work beyond those made by American Airlines and other U.S. carriers.

The union continued to strike despite the Canada Industrial Relations Board declaring its actions illegal.

The refusal of the company to comply with a federal labor board's order that the flight attendants return to work has created a standoff between workers, the government, and the company.

Patty Hajdu, the Jobs Minister, had encouraged both sides to consider government-mediated mediation. She also put pressure on Air Canada Monday by promising to investigate claims of unpaid airline work.

Hajdu's spokesperson said that the investigation would take between six and eight weeks before it was made public.

FRUSTRATION OF PASSENGERS

In the last two years, unions from the aerospace, construction and airline sectors, as well as rail, have been pushing employers to improve conditions and pay in a tight labor marketplace.

Many customers expressed their support for flight attendants. However, the frustration over flight cancellations has grown.

Retired Klaus Hickman is sympathetic to workers who are demanding better wages, but he's worried about his health and travel problems.

They want more money in order to survive. "And so is it with everyone else," he added.

Star Alliance is the largest airline alliance in the world.

James Numfor (38), a Regina resident who had returned from Cameroon to attend his brother's funeral, was stranded for two nights in Toronto. Air Canada provided only one night's accommodation for Numfor and his family, before abandoning them.

He had slept with his family in the airport. (Reporting and writing by Caroline Stauffer, Arpan Varghese, Aishwarya Jain; Additional reporting by Divyarajagopal, Editing by Sam Holmes; Arun Koyyur; Rod Nickel

(source: Reuters)