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Delta United sued for selling 'windowless seats'

Delta Air Lines, United Airlines and other airlines were sued by passengers on Tuesday who claimed that they had paid more money for "window" seating only to be placed in seats facing a blank wall.

United filed a proposed class action in San Francisco Federal Court and Delta filed a proposal in Brooklyn New York Federal Court, seeking millions in damages for over 1 million passengers.

According to the complaints, some Boeing 737s, Boeing 757s and Airbus A321s have seats without windows because of placements of electrical conduits, air conditioning ducts or other components.

Delta and United passengers claim that they do not flag these seats when booking, unlike competitors such as Alaska Airlines or American Airlines. This is true even though they charge tens of dollars, and sometimes hundreds, for them.

According to the lawsuits, people purchase window seats in order to alleviate their fear of flying, motion sickness, or keep a young child busy, or for extra light. They also buy them so they can watch the world pass by.

United's complaint stated that "had plaintiffs and class members known the seats they purchased (were not) windowless, then they would never have chosen them, much less paid extra." Delta's complaint also contained similar language.

Delta has its headquarters in Atlanta and United in Chicago. Both did not immediately respond to requests for comments.

The carriers can generate additional revenue by offering services such as seat upgrades, luggage fees, airport lounges, and cabin upgrades. This allows them to keep base fares low while generating more money.

Aviva Copaken from Los Angeles and Marc Brenman from San Francisco are leading the United lawsuit. Copaken claimed that United reimbursed her for windowless seats she had on two flights but not the third.

SeatGuru, a website that allows passengers to search for the pluses and negatives of seats including those without windows, is a great tool.

Carter Greenbaum, an attorney whose firm filed both lawsuits, stated that the fact that Delta and United could have gotten information from websites of third parties does not excuse their conduct.

He said that a company cannot misrepresent its products and then use third-party reviews to claim that a customer would have known it was lying.

Meyer v Delta Air Lines Inc., U.S. District Court for the Eastern District of New York No. The cases are Meyer v Delta Air Lines Inc, U.S. District Court for the Eastern District of New York, No. 25-06995. Reporting by Jonathan Stempel, New York Editing Marguerita Choy

(source: Reuters)