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Air India incidents such as fuel leaks reach 14-month record

A company document shows that technical incidents, such as fuel and engine oil leaks, on Air India flights, reached the highest rate for at least 14 consecutive months in January. This highlights the growing pressures placed on the carrier to revamp its operations.

Since a fatal crash in which 260 people were killed last year, India's second largest?airline is under the scrutiny of India's safety regulator. Since then, it has reported many safety lapses, and admitted in December that there is a need for "urgent improvements in process discipline and communication as well as compliance culture".

Air India reported 1,09 incidents technical per 1,000 flights in January. This is quadrupling the 0.26 incidents that were recorded in December 2024. It did not give earlier data.

According to a document that isn't public, Air India flew more than 17500 flights in January, and 23 incidents were recorded on both its domestic and international flights. Air India investigated at least 21 of these incidents formally.

Air India's document stated that "systematic improvements" were being made to flight operations, training, engineering and procedural oversight in order to prevent future incidents.

Air India, and the civil aviation ministry of India did not reply to our questions.

The document only provided selective comparisons with global airline industry standards based on non-publicly available data and did not include information about the airline's low-cost subsidiary,?Air India Express.

CHALLENGES GALORE

Air India, owned by Tata Group, Singapore Airlines and the Singapore Airlines Group, is struggling to replace its aged fleet, which has been hampered by supply chain delays, and rebuild its international network.

The closure of Pakistan's airspace to Indian carriers because of diplomatic tensions also affected Pakistan financially, forcing it to close some long-haul flights.

The Indian civil aviation ministry informed lawmakers in this month that 82.5% (166) of the Air India aircraft it analysed since Jan 2025 were plagued with recurring technical problems, compared to 36.5% for IndiGo. The ministry did not provide any further information.

Air India's document stated that the technical incidents reported in December included engine stalls warnings, problems with flight control, hydraulics and engine oil leaks.

Five incidents of fuel or oil leaks were reported on Airbus and Boeing aircraft in the last month. On arrival, a Dubai-Mumbai aircraft found an engine with "low" oil.

The document stated that in another incident on January 12, a Delhi to Dubai flight was forced to return after takeoff because of the lack of water in the lavatory or?galley.

The document said that operational incidents, including takeoffs rejected, flying with a restricted altitude, and taking off incorrectly, accounted for 0.29 per 1000 flights in January. This was more than twice the level of December 2024.

It added that there had been a "decrease" in operational incidents in the last?months.

TAKE STEPS

Air India currently has 191 aircraft, but it has ordered over 500 additional planes.

Air India CEO Campbell Wilson complained repeatedly that disruptions in the supply chain had delayed cabin retrofits.

Air India's February document outlines the steps that it has taken to "drive down" various technical issues.

In order to control leakage, the company has implemented a program of periodic inspections for its Airbus A320 fleet and has replaced all steering system hydraulic hoses in all Boeing 777s.

The document also said that Air India has implemented a periodic air conditioning leak-check program and is taking "targeted engineering measures" to "increase aircraft reliability and decrease incident rates".

International regulatory agencies have also been looking at Air India's problems. British aviation authority asked Air India why a Boeing Dreamliner that was grounded in India after safety checks took off from London, as reported earlier this month.

Air India responded that it reminded pilots to follow proper procedures, and that it had replaced the throttle control unit on the aircraft in a protective manner.

The UK Civil Aviation Authority didn't respond to a comment request immediately.

(source: Reuters)