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United Airlines wants to settle lawsuits over 'windowless seats'

United Airlines asked a federal court to dismiss a lawsuit that claimed it charged passengers unfairly extra money for "window seats", which, to their surprise, did not have windows.

In August, passengers filed class action lawsuits against United Airlines and Delta Air Lines for finding that their seats in Boeing 737, Boeing 755, and Airbus A321 aircraft were windowless. They claim this was not flagged when they booked the tickets.

United Airlines said in a filing Monday in San Francisco Federal Court that it never promised in contract that the seats at the window would offer views, even though it labeled these seats "window" on its seat selection screens and boarding cards.

United explained that the word "window" identifies a seat's position, i.e. next to the wall on the aircraft's main body. The use of the term 'window,' when referring to a specific seat, cannot be reasonably interpreted as a guarantee that the seat has an exterior window view.

United, which is based in Chicago said that courts have consistently held that federal law prohibits passengers from bringing breach-of-contract claims regarding airline fees and surcharges. This includes the cost of more desirable seats.

These fees, also known as ancillary revenues, allow carriers to generate revenue and keep base fares low.

LAWYER FAILS UNITED'S "WORD GAMES"

Carter Greenbaum said, in an email, that United's position "contrary the reasonable expectations" of many passengers who paid extra for seats without windows. The consumers deserve more than United's empty words and empty promises.

Greenbaum represents Delta passengers who sue that carrier in Brooklyn federal court, New York.

Plaintiffs claim that passengers buy window seats in order to reduce their fear of flying, to keep their children busy, to get more light, or to watch the world go by.

They would not have paid more if they knew that United and Delta would place them near blank walls.

Both lawsuits are seeking millions of dollars in damages for more than one million passengers. Reporting by Jonathan Stempel, New York, Editing by Frances Kerry

(source: Reuters)