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India lowers airline fares after IndiGo crisis leaves hundreds of passengers stranded on fifth day

India cut airline fares Saturday after hundreds of passengers gathered at the airports of Bengaluru, Mumbai and Pune following the cancellation of 385 IndiGo flight on the fifth day in a crisis that has affected the country's largest airline.

IndiGo has cancelled thousands of flights this week, causing chaos in the air travel industry across India. The government responded by announcing special relief to the airline and additional trains that would help clear up the backlog.

IndiGo's cancellations caused a huge increase in fares on popular routes. The government announced that it would cap fares in order to maintain price discipline. The government did not provide details about the cap.

The Indian government stated that it will continue to monitor the level of fares through real-time data, and in coordination with airlines.

The last time fares were capped was during the COVID-19 Pandemic of 2020.

Flight cancellations are IndiGo's biggest crisis yet. The airline, which is 20 years old, has always prided itself on its punctuality and attracted passengers with low cost fares.

"WAITING FOR MY Luggage"

IndiGo admitted that it did not plan well ahead of the November 1 deadline for implementing stricter rules regarding night flying and pilots' weekly rest, which ultimately led to scheduling issues this week.

More than 1,000 IndiGo flight cancellations were made on Friday. IndiGo said that after the government announced its exemptions from the rules, it would be able to resume normal operations between December 10 and 15.

In a Saturday post on X, the Delhi airport said that flight operations were gradually returning but some IndiGo flights continued to be affected.

According to airport sources, IndiGo cancelled 124 flight in Bengaluru, 109 flights in Mumbai, and 86 in New Delhi.

Photographers at the scene reported that hundreds of passengers gathered on Saturday outside the airports in Bengaluru, Mumbai, and some were unaware of the cancellations.

Satish Konde was supposed to take a connecting flight to Nagpur, a western city in India. He had checked in but was told later that the flight was cancelled.

"I'm waiting for my luggage," he said.

Air India, Akasa and other major Indian airlines have not been forced to cancel flights because of the new rules. Reporting by Francis Mascarenhas and Priyanshu Sing; Additional reporting by Arpan Chaturvedi and Abhijith G; Writing by Aditya KALA; Editing and Sam Holmes by Tom Hogue and Tom Holmes

(source: Reuters)